FAQ

Can you design a brand new Excel system for us from scratch?

We specialise in anything on Excel. Our experts know the ins and outs of this system and can either fix/amend your existing Excel Spreadsheets or we can start a new one from scratch! This is entirely your decision and this is something we can discuss in the free consultation. Remember, there is no obligation to proceed post consultation if you are not satisfied.

How long does it take to design or amend the task we give to you?

This can vary. Timelines are drawn out in the planning stage once the consultation is over. This planning will take into account what your requirement is in terms of how urgently you need this. We can provide urgent support or solutions to you or can do it a few days/weeks in advance. Again, this is completely up to you. For details on our process, click here.

Do you offer any support after the project delivery is complete?

We thrive upon building strong bonds with our clients. We are primarily focused on how the customer feels throughout the whole process therefore we will be with you from the consultation stage through to delivery. Once the solution is delivered and you are satisfied, we always provide a cooling off period where you can revert back to us at anytime for urgent support. We even offer after sales support to manage your excel system in case of any unforeseen issues.

What type of training services does AES offer?

We offer various training services tailored to your requirements. Whether this is individual training that is required or class room based sessions, we have the resource and skill-set to make this happen. For more information, click here or contact us to discuss what you require.

Do you offer any Excel services for students?

At AES, we provide services for everyone regardless where they come from. Whether they are a business or are individuals. In this case, we can provide support to Students however the student must confirm this service will not be used as part of a Project which will be submitted as part of their own Academic project. We ensure that all work is carried out in secure environments and in confidentiality however we will need signed confirmation from each customer to confirm the work will not be used for their Academic programmes. Feel free to contact us to discuss your requirements.

Can you ensure privacy with the work we carry out?

All our work is carried out and stored in secure environments. We aim to keep all work secure and confidential so there is peace of mind for any client who approaches AES. We understand the sensitivity of privacy within this market, therefore we ensure that no work carried out will result in any information leaking or any mishaps occurring.

FOR ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US FROM THE LINK BELOW

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